Complex E-commerce Return
Frustrated VIP customer email with a photo of a damaged shoe and a demand for a refund.
Complex E-commerce Return
Frustrated VIP customer email with a photo of a damaged shoe and a demand for a refund.
This scenario highlights role separation: ANITA orchestrates context and actions, while ANTEK runs analysis and decisions in the background.
What does ANITA do?
Detects strongly negative sentiment. Crafts a highly empathetic apology response, blocking a blunt refusal.
Here ANITA acts as the interface + coordination layer — detects the signal, gathers context, and triggers the next steps of the process.
What does ANTEK do?
Identifies the defect from batch #441 in the photo. Checks purchase history in ERP. Blocks the defective batch from warehouse sales.
ANTEK runs processing and analysis: combines system data, checks dependencies, and produces actionable conclusions.
Data sources & access
Below are example systems and data sources used in this scenario:
- Google Vision API: Defect detection in the photo.
- SQL/API: ERP integration (SAP/Subiekt) — customer LTV status and batch blocking.